Can You Find the Complete Quality Story?
When a customer has a problem, can you quickly connect the customer, asset, requirements, risk, FMEA, corrective action, product and serial number?
Or do you have to search through spreadsheets, SOPs, documents, email and separate systems?
Connect Quality Management with Customer Relationship Management
Connect the data of Customer Requirements, Assets, Risks, Standard Operating Procedures (SOPs), Failure Mode Effect Analysis (FMEA), Preventative Actions, Serial Number/Lot Tracking, Return Material Authorizations (RMA), and Corrective Actions,
Data no longer needs to be divided.
Become a quality hero by providing customers with products that meet their requirements by using DefineTheBox as your connected source of truth.
| Before DefineTheBox | With DefineTheBox |
| Copying and pasting between spreadsheets to documents updating the lists requires manual updating files | Store Lists and form entries in a database, use templates to generate updated files from |
| SOPs as Independent Documents | SOPs Informed by Related Data |
| Project Risk Ledgers in independent Spreadsheets | Risk Ledgers Connected to Asset Lists, User Requirements |
| Corrective and Preventative Actions in Spreadsheets independent from related files like Standard Operating Procedures | Corrective and Preventative Actions in a Database Relating to User Requirements Specifications of assets, processes, and informed by Failure Mode Effect Analysis, Asset Requirements |
| Working on Urgent Corrective Actions to deviations from plans | Working on important plans to prevent deviations |
Connect Quality instead of managing in siloes.
Customer → Customer Asset → Requirements → Risks → FMEA → Process and Action → SOP → Product → Serial Number → Lifetime Value → RMA
Customer Assets are the purpose of your business, informed by learned failures helps change the Requirements, the Standard Operating procedures and the processes you take generate reputation of serving your customer quality products and services.
Using Returns, Complaints, Return Material Authorizations and internal quality management to inform Failure Mode Effect Analysis makes it easier to plan for Preventative Actions and Corrective actions.
With DefineTheBox, you can:
Find the Risk
Identify risks associated with specific customer assets.
Connect the Risk
Link FMEA to requirements, procedures and preventative actions.
Take Action
Track corrective and preventative actions.
Trace the Product
Connect products and serial numbers to customers and orders.
Learn From RMAs
Feed field failures back into your risk-management process.
Generate Living Documents
Generate documents from changing data rather than maintaining disconnected copies.
Quality Manager manages the Quality Management System (QMS) for my company
Quality Manager owns the role of advocating a process and Standard Operating Procedures that will assure quality products to our customers
Quality Manager Role requires working with Sales, Operations, Shipping, Order Processing, fulfillment and data should be connected to Customer Relationship Management
Quality Manager job responsibilities include:
Assure Products meet the Quality we expect to offer our Customers
Customer Complaints, Warranty Life Cycle(in partnership with sales)